PRIVACY POLICY

2. Purposes for which information is used  

We undertake to use your personal information only for lawful and necessary purposes, including but not limited to:

- Providing and maintaining our services: ensuring that your orders and transactions are processed promptly and accurately.

- Improving the user experience: enhancing the quality of our products and services and optimising the interface and features of the website.

- Customer support: sending notifications relating to your orders, providing technical assistance and answering questions that arise while you use our services.

- Marketing and promotions: sending you information about special offers, new products or services where you have consented to receive marketing communications from us.

- Security and safety: detecting and preventing fraud, impersonation and breaches of the law.

- Legal compliance: fulfilling reporting, record-keeping or disclosure obligations under the laws of Vietnam.

3. Sharing of personal information  

We undertake not to sell, trade or share your personal information with third parties for commercial purposes. Where information is shared, this is done only to the extent necessary and in accordance with the law, for the purpose of delivering and improving the quality of our services. The parties concerned may include:

- Partners that process and analyse data in support of our operations and of improvements to the user experience.

- Communication service providers, such as SMS, email or call services, used to send notifications and to provide technical assistance or customer care.

- Marketing partners, branches and affiliated companies within our group, for the purpose of running promotional programmes and introducing new services and products.

- Security service providers engaged to ensure safety, prevent fraud and protect the legitimate rights of our customers and of ourselves.

- Competent State authorities, where required under applicable law.

In all cases, the information shared will be limited to what is necessary and may be processed in anonymised or encrypted form in order to keep personal data secure.

4. Cookies

In order to deliver a better user experience, we use cookies and similar technologies for the following purposes:

- To store login information so that you can access and use our services more conveniently.

- To analyse access data in order to improve performance and optimise the operation of the website.

- To personalise content and display it in a way that suits each user needs and preferences.

- Cookies cannot access the data on your hard drive or collect information from websites other than our own platform.

You may manage or delete cookies at any time through your browser settings. Please note, however, that disabling cookies may reduce or limit certain features and aspects of your experience when using our services.

5. Your rights as a user 

We respect and protect your legitimate rights in relation to your personal data. You may exercise the following rights:

- View and edit your personal information directly on the Profile page.

- Request access to, correction of, or the discontinuation of the use of your personal information by contacting us at our support email address.

- Withdraw your consent to the collection, use or sharing of your personal data. Please note that withdrawing consent may affect our ability to provide certain services to you.

In certain cases, we may decline a request where the information:

- Is used solely for internal analysis and does not directly affect your rights.

- Relates to the resolution of a dispute, to business confidentiality or to compliance with legal requirements.

- Would require a level of cost and resources to provide or process that is disproportionate to the benefit obtained.

All valid requests will be reviewed and processed as soon as reasonably possible, in accordance with applicable law.

6. Data security

We are committed to keeping your personal information secure and apply a range of technical and administrative measures to prevent unauthorised access, use or disclosure. In particular, we:

- Restrict access rights: personal information may be accessed only by authorised personnel and only to the extent necessary to perform their duties.

- Apply security technology: we use firewalls, intrusion detection systems and other security solutions to prevent unauthorised access.

- Encrypt data: we deploy 256-bit SSL certificates to protect data in transit, ensuring that information cannot be intercepted or altered.

- Manage the data lifecycle: we delete or anonymise personal information once it is no longer needed for the purpose for which it was retained, unless the law requires it to be kept for longer.

- Provide internal training and supervision: our staff are trained in our security procedures and are responsible for complying with our data protection policy.

- In the event that the systems of Brand K Vina are subject to an unauthorised attack resulting in the loss or leakage of personal data, Brand K Vina will:

(i) Promptly notify the competent authorities so that the incident can be investigated and dealt with.

(ii) Proactively inform the customers affected and provide the necessary remedial measures and support.

Although we make every effort to keep data secure, please note that no system can guarantee absolute security. We therefore recommend that you keep your login details confidential and notify us immediately if you become aware of any unauthorised access.

7. Data retention period

We will retain your personal information for as long as is necessary to fulfil the purposes set out in this policy or for such period as may be required by law. Once the purpose of collection no longer applies or the statutory retention period has expired, we will securely delete, anonymise or destroy the information, unless otherwise required by a competent authority.

8. Changes to this policy  

- This privacy policy may be adjusted, updated or supplemented from time to time to reflect changes in our business operations, legal requirements or new regulatory rules.

- This policy has been prepared and is implemented in accordance with Decree No. 13/2023/ND-CP on the protection of personal data and other relevant laws of Vietnam.

All amendments will be published on our Platform, and the updated version takes effect as soon as it is posted. We encourage you to review this policy regularly so that you understand how we protect your personal information.

9. Handling of complaints and disputes concerning personal data  

- In the event of a dispute or complaint relating to the processing of personal data, Brand K Vina will receive, review and respond to it within 15 business days of receiving a valid request. In more complex cases, the response time may be extended, but will not exceed 30 business days.

- Where necessary, we may ask you to provide additional supporting documents to assist us in handling the complaint.

- All requests will be handled in a spirit of good faith and cooperation and in compliance with applicable law, so as to safeguard the legitimate rights of our customers.

10. Contact and support  

If you have any questions, wish to request access to, correction or deletion of your personal data, or have a complaint relating to the protection of your information, please contact us at the following address:

➤ BRAND K VINA CO., LTD

Head office address: 3rd Floor, Lot C299, Phu My Thuong Urban Area, My Thuong Ward, Hue City, Vietnam

Email: sales@brandkorea.vn

Telephone: 0987861697

➤ Department/officer responsible for personal data protection

Department name: Data Security Department

Email: sales@brandkorea.vn

Telephone: 0987861697