Skip to Content
TERMS AND RESTRICTIONSEffective from: 01/08/2026. Issued by: BRAND K VINA CO., LTD 1. Scope of the goods and services supplied 2. Conditions applicable to Customers 3. Geographical and timing restrictions    4. Restrictions on quantity and purpose of purchase  5. Conditions relating to stock availability and supply capacity  6. Right to refuse or suspend supply  7. Technical limitations and system maintenance  8. Amendments to this policy




TERMS AND RESTRICTIONS







D

Effective from: 01/08/2026. Issued by: BRAND K VINA CO., LTD 1. Scope of the goods and services supplied

On the website gif2box.vn, we supply goods and services that are lawful under the laws of Vietnam.

We do not trade on this platform in any goods or services that fall within the categories prohibited or restricted from trading under the laws of Vietnam.

2. Conditions applicable to Customers

In order to transact on the website, the Customer is responsible for the following:

2.1. Providing registration and order information that is accurate, complete and truthful, and taking responsibility for the accuracy of that information;

2.2 Having full civil act capacity appropriate to the transaction as required by law;

2.3 Making payment in full and on time using the method agreed between the parties;

2.4. Accepting the Terms of Use, the Privacy Policy and the other policies published on the website;

2.5 Complying with the instructions for use and with the specific conditions applicable to the product;

2.6 Not using the Company products or services for unlawful purposes or in a way that infringes the lawful rights and interests of any other organisation or individual.

3. Geographical and timing restrictions  

3.1. We deliver within the territory of Vietnam through our partner couriers.

3.2. We may be unable to deliver, or delivery may take longer, in the following areas: border areas, islands, remote areas, areas with difficult terrain, areas not served by our couriers, and areas subject to lockdown or quarantine. We will notify you before processing the order.

3.3. We do not currently accept orders for delivery outside Vietnam.


 4. Restrictions on quantity and purpose of purchase

4.1. We reserve the right to limit the quantity that may be ordered per order, per account, per telephone number or per delivery address, particularly in the case of promotional items, gift items and goods available in limited quantities.

4.2. Each promotional programme may be used more than once or only once per customer, depending on the nature of the programme concerned.

4.3. Products are sold for personal and household consumption. Customers wishing to purchase for resale or distribution should apply to our wholesale or dealer programme and enter into a separate agreement with us.


 5. Conditions relating to stock availability and supply capacity

5.1. Stock availability information on the website is indicative as at the time it is displayed. An order is only treated as concluded once we have confirmed it by email, telephone or SMS.

5.2. Where an item unexpectedly goes out of stock after the Customer has placed an order, we will give notice within 2 business days and offer the Customer alternatives such as exchanging the item for an equivalent product, waiting for new stock, or cancelling the order and receiving a full refund of any amount paid, according to the Customer preference.

5.3. Product images on the website may differ slightly in colour tone because of photographic conditions and device displays. The technical specifications (volume, dimensions, materials) given on the product page are the official reference.

5.4. Orders placed after 6:00 p.m. on any day, or on a Sunday, public holiday or during Tet (Lunar New Year), will be processed and have their delivery time calculated from the following business day.

5.5. Business days do not include Sundays, public holidays or Tet as provided for under the laws of Vietnam.


 6. Right to refuse or suspend supply

We reserve the right to refuse or cancel an order, giving reasons, in the following cases:

6.1. The Customer has provided information that is incorrect, falsified or incomplete, or cannot be reached after 3 calls over 2 business days; 

6.2. There are signs of fraud, abuse of a promotional programme, fictitious orders, or the bulk purchase of promotional goods for resale; or the transaction is unusual or carries a payment risk;

6.3. The Customer fails to pay on time using the method selected;

6.4. The Customer repeatedly refuses to accept goods ordered without good reason;

6.5. Cases of force majeure as defined by law, including: natural disasters, storms and floods, fire, epidemics, widespread internet outages, or sudden changes in the policies or regulations of State authorities. 

Where an order is cancelled through no fault of the Customer, we will refund in full the amount paid in accordance with our Refund Policy.


 7. Technical limitations and system maintenance

7.1. Access to the website and the use of our online services may be interrupted while the system is being maintained or upgraded. We will give at least 24 hours notice of planned maintenance, except in an emergency.

7.2. We accept no liability for interruptions caused by the Customer own equipment or connection failing to meet the minimum requirements.


 8. Amendments to this policy

We reserve the right to amend and supplement this policy. Updated content is published on the website and takes effect from the time of posting, unless otherwise specified. The policy applicable to a given transaction is the version in force at the time the transaction was concluded.